Being in business for nearly 15 years, any prudent buyer would have to ask, "What complaints has this company had and what (if any) problems have been experienced with the Flex Trax design since release?"

This is a perfectly legitimate and normal question. Being an honest person, I must answer as straight forward as possible. With the many thousands of units sold internationally, we have had a few complaints over the years. 

We have the following complaints for your review.

1. The traction pads have a gap between them and I would like there to be contact on the road surface at all times. [EXPLAIN] There are gaps between the trax during installation, but once traveling, you do have surface contact at all times! You see...Every since the 1960's all vehicles produced have what's referred to as a limited slip differential.This standard feature allows the tires mounted to the drive axle to shift orientation as the steering wheel is turned slightly in either direction. Therefore it would be a rare occurence to see the mounted trax not in contact with the road surface at any one time. It is for this reason, the user must move the vehicle to remove the trax axle set, but can install without moving the vehicle even if stuck.    
2. We did not get our order in time for the winter storm! [EXPLAIN] This is beyond our control. We do ship the order the very same day if placed prior to 3:00 East Coast Time. We cannot be held responsible for the carrier not shipping due to adverse weather conditions, or losing the package for whatever reason.
   
3.  These things are not as easy to install as you say! [EXPLAIN] The technology is simple, but there is a learning curve required. We have designed our traction products to be as user-friendly as possible, but you must first practice installation prior to actually needing them out on the snow-covered road. Some folks just throw away the detailed instruction sheets, thinking this crucial information is not required and/or do not practice beforehand. For these reasons we have now develped detailed installation videos for each product sold.
   
4. I followed your instructions and am still unable to install my GoClaws. [EXPLAIN] Early in 2004 we were manufacturing our second 5,000 piece production run for release to our distribution partners. (Quality control issue.) It was discovered shortly after release that some of these flawed sets were assembled improperly resulting in linkage being mounted upside down. If you received one of these sets during this time you would not have been able to install onto your tire no matter how hard you tried.This factory flaw was quickly remedied with a recall of each and every set produced during this 2004 period and since this time, we have had no such quality control problems. 
5. I am having trouble with fastening links hitting my suspension. [EXPLAIN] IMPORTANT->Always check by rubbing your hand on the inside of tire to check space available. See-> instructions  Prior to order entry check your owner's manual for SAE Clearance standards.
6. You say no assembly required, but they are not put together when I received the package. [EXPLAIN] You are not required to put the assembly together with tools such as a screw driver or wrench. This is done at the factory. The Flex Trax set is installed directly onto the user's tires by way of aligning and locking the corresponding pins and pinholes, to ensure they are secured to the tires. They are not put together in the shape of your tire, as you may have expected. The technology is simply not designed this way.
   
7. The ride is bumpy! [EXPLAIN] If you have noticed, this "bumpy" ride only occurs while driving on bare pavement. Although our Flex Trax traction products are made of urethane rubber, the traction pads do extend beyond the surface of the mounted tire. Therefore, the "ride" will not be the same smooth ride as without the traction product installed. This is simply a trade-off to realize much better traction and without the "bump" you would not have any improvement.
8. One of my GoClaws fell off my tire when I was going up steep incline. [EXPLAIN] More than likely, your set was not installed properly, or tight enough against the tire. Steep inclines and other demanding applications require the unit to be very tight against the tire. To check, try to pull the mounted trax outwardly once installed. They should not slide over the corner radius of the tire. Note - You can never install the trax too tightly, because of the resilient rubber will flex with tension, so get as tight as possible before going up steep inclines. 
9. My ratchet buckle broke on my SnoClaws during an off-road excursion. [EXPLAIN] SnoClaws ratchet links are designed for  highway use only! The ratchet buckle cannot withstand the abuse of rocks, tree limbs and other debris encountered with this use. Should you require a traction product for off-road use, we suggest our GoClaws models only.
   
10. The O-rings were not included in my SnoClaws package. [EXPLAIN]The previous design of SnoClaws did utilize o-rings to secure the excess strap length. We have learned that this previous method was ineffective and we now ask that any excess strap be removed prior to use.
11. These things do not work like the videos we seen on your website.  [EXPLAIN] We conducted extensive tests for 2 years prior to launch and now have 15 years of actual in-field results which prove our products perform as advertised! We cannot be held responsible for your inability to drive in adverse conditions, and some driver experience is required to achieve the same results as depicted in our videos. See testimonials

 LEGAL IN ALL 50 STATES

  To Order GoClaws, SnoClaws, or SnoBootz,

please check out the many options available.

Purchase Online